A product once sold cannot be returned or exchanged, nor can the payment amount be refunded under any circumstances.
We take the utmost care in packing the products. However, if the product gets damaged during the shipping period, we will replace the product (subject to the recipient contacting us within 8 hours of product delivery).
We will verify the damages and confirm the exchange. The buyer needs to send us back the damaged product within 7 days after receiving confirmation via email from us.
Products returned after 7 working days shall not be accepted. Once the damaged product is received, we will send a replacement product. If the same product is not available for shipment, we will issue you a "Credit Note" and you can redeem it against any of our products. A credit note does not have an expiration date. Please note that there will be no money refunded in such cases.
