How do I place an order? Browse through the website to view various categories and collections. Click on the product image and go through the product details. If you wish to buy the product please click on “Add to Cart”, and the product will be added to the cart. The cart can be seen in upper-right corner. Once you’re done shopping, click on the Cart, and click on ‘Proceed To Checkout’.
Do I need an account on Mokshali.com?No. You can check out as a guest. We recommend creating an account as it is a lot easier for placing orders in future.
How accurate are the product colors displayed on the website?Very. We strive to get the highest feasible resolutions on our website so as to display our products in its entire glory. However, details vary from screens to screens (Mobiles, TVs, Laptops, etc.).
What are the acceptable payment methods?We accept all debit and credit cards issued in India. You can pay by net banking or through select wallets (PayU and Paytm) as well.
How can I track my order?Once we’ve shipped your order and have received the tracking number, we’ll share the same with you & you can easily track your order.
I cannot connect to your phone number / My call went unanswered. What to do now?Not to worry. Simply drop an e-mail to us at
mokshali.jewelry@gmail.com and we’ll get back to you ASAP.
Do you exchange products? What about refunds?For complete clarity on this, kindly refer to our ‘Returns/Replacements/Refunds Policy’ page on the website.
Do you customize jewellery?Absolutely! Contact us via phone or via e-mail and let’s get started.